Effective Date: May 26, 2025

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We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our services, website, or team.

1. Who We Are
We are a Melbourne-based external cleaning and property restoration company dedicated to delivering premium, tailored solutions for homes that deserve the highest standard of care.

2. What We Collect
When you interact with us—online or in person—we may collect:

Contact Information: Name, phone number, email address, and residential address

Service Details: Property type, service preferences, and feedback

Device Information: IP address, browser type, device data (via cookies and analytics tools)

Communication Data: Emails, SMS, contact forms, and call logs

3. How We Use Your Information
We use your personal information to:

Deliver and improve our services

Communicate with you about quotes, bookings, and updates

Understand your needs and preferences

Enhance our website performance and user experience

Send occasional marketing offers (only if you opt in)

Comply with legal and regulatory requirements

4. How We Protect Your Data
Your data is stored on secure servers with controlled access. We implement best-practice security measures to prevent loss, misuse, and unauthorized access. We don’t sell, rent, or trade your information—ever.

5. Third Parties & Tools
We may use trusted service providers (e.g., booking platforms, email services, analytics tools) to help deliver our services. These providers are only given the minimum data necessary and are required to protect it under strict confidentiality agreements.

Common third parties we may use include:

Google Analytics

Meta/Facebook (for advertising)

Secure payment gateways  (Combank, smartpay)

6. Your Rights
You have the right to:

Access the data we hold about you

Request corrections or updates

Withdraw consent or opt out of communications

Request deletion of your data (unless legally required to retain it)

To exercise any of these rights, contact us at:
📧 preshwashofficial@gmail.com
📞 0480 800 509

7. Cookies
Our website uses cookies to personalize your experience and monitor performance. You can disable cookies in your browser settings, but this may affect site functionality.

8. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

9. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in law, technology, or our operations. You’ll always find the latest version on our website.

10. Contact Us
For questions or concerns about this policy or your personal information, reach out to us directly:

PreshWash
📧 preshwashofficial@gmail.com
📞 0480 800 509

🛡️ Trust is Earned. We Protect Yours.
Because your home isn’t just a structure—it’s your sanctuary. And your privacy is part of that promise.